OUR GUARANTEES
We work with DHL to ensure that your orders arrive quickly and safely. You will always receive a reliable tracking number that you can use to track your delivery at any time.
Do you have any questions? We are there for you around the clock. Your satisfaction is at the heart of everything we do, and we do everything we can to make your experience exceptional.
We pride ourselves on the quality and craftsmanship of our jewelry. As a sign of our commitment, we offer a 30-day money-back guarantee on every purchase. If you are not completely satisfied, simply return your order within 30 days and you will receive a full refund. Your happiness is our priority!
Trust of more than 10,000 German women
FAQ
We’re here for you!
Whether you have questions about our jewelry or simply want to chat about your favorite pieces, we’re available every day of the week.
Our opening hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 4:00 PM
Response time:
We aim to reply within 24 hours and always do our best to get back to you as quickly as possible.
Contact:
📧 Email: Example@gmail.com
Your happiness is important to us. If your jewelry doesn't quite meet your expectations, you can return it within 30 days of receipt. Just send us an email – we'll take care of the rest.
We've made paying easy and secure. You can pay with PayPal, Amex, Visa, MasterCard, Apple Pay – or whatever suits you best.
Each piece of jewelry is crafted with precision and love. We use high-quality materials and pay attention to every detail to create timeless designs that will last for years. Every piece is carefully inspected to ensure it meets our high quality standards before it reaches you.
To keep your jewelry beautiful and radiant, please follow these tips: Avoid contact with water, lotions, and perfume. Store your jewelry in a dry, cool place when not in use. Use a soft cloth to gently clean your jewelry and maintain its shine. If you have any questions about jewelry care, please feel free to contact me – I'm here to help!
Yes! We are pleased to offer free shipping within Germany for all orders. As soon as your jewelry has been shipped, you will receive a tracking number so you can follow its journey to your doorstep.
As a family-run business, we are proud to have served over 10,000 online customers in Germany – and look forward to welcoming you soon! We are committed to ensuring your satisfaction and providing you with an unforgettable shopping experience. Thank you for being part of this journey.
Join over 10,000 satisfied customers! 🖤
Wear a piece of Mara & Elson art every day.